Files and fulfillment
Do I need a special supplier template?
No. Upload CSV, TSV, XLS, or XLSX and map your file’s headings to the order, tracking, and carrier fields. The app uses the first worksheet in an Excel workbook. A downloadable template is available in Bulk Upload.
Does this buy a shipping label?
Quick Fulfillment records fulfillment and tracking in Shopify. Obtain the shipping label and tracking number through your carrier, supplier, warehouse, or existing shipping workflow.
Will customers receive an email?
You choose. Notify sends Shopify’s shipping notification; Silent skips it. Review the notification choice on each batch. Automatic imports use your Settings preference.
Can I correct tracking after fulfillment?
Yes. In Bulk Upload, choose Update tracking on existing fulfillments. Verify the intended shipment first, especially when an order has several shipments. Tracking corrections do not consume the monthly creation allowance.
Can I ship only some items?
Yes. Open the order detail and select the complete remaining line items for that package. Every selected line fulfills all its remaining units. To ship only some units of the same line, use Shopify admin. Add a separate fulfillment and tracking number when the other lines ship.
What happens when a row fails?
Read the result or History to see its reason. Successful rows have already been applied. Fix the cause and retry the failed rows only, so you do not repeat successful work.
Why can’t I find an old order?
The app’s current Shopify permissions cover order history for the last 60 days. If an older order does not appear, check it directly in Shopify admin and contact support with its order number.
Plans and automation
What are the plans?
Free covers up to 50 fulfillments per month. Starter is $4.99 per month for up to 500 fulfillments. Growth is $9.99 for up to 2,000 and includes FTP/SFTP imports. Unlimited is $14.99 with no monthly fulfillment cap and includes FTP/SFTP imports. Each paid plan has a 14-day free trial. Prices are in USD; confirm the current terms on the Shopify listing and plan approval screen.
What counts toward the monthly allowance?
Successful new fulfillments created through manual, split, bulk, or FTP workflows count. Tracking edits and cancellation actions do not add another creation to the monthly count. Canceling a fulfillment does not erase the original creation from the allowance. A successful retry counts as one new fulfillment.
Can files arrive automatically?
Growth and Unlimited can check a supplier FTP/SFTP folder every five minutes. Test a small manual batch, then use Test connection and Run now to verify the connection and mapping before enabling it.
Is there also a daily upload limit?
Manual uploads have a separate daily safety limit, shown on Bulk Upload and configurable in Settings. This is separate from your plan’s monthly fulfillment allowance.
Support and privacy
How do I get help with my first file?
Email anthony@ars-concepts.com with the file format, your column headings, and the error or workflow you need help with. Start with a redacted example; leave customer details, passwords, and live tracking numbers out of your message.
Where do I see what the app changed?
History shows upload results and fulfillment attempts. Check the same order in Shopify to verify which items shipped and what tracking was recorded.
What data does the app use?
The app uses store and order information needed for fulfillment. See the privacy policy for details on access, storage, and deletion. Saved FTP/SFTP passwords are encrypted; enter them only in the app’s connection form.
Are reviews required to receive help?
No. Setup assistance and support are available without leaving a review. Any review is optional and should reflect your own experience.
Need help with your file?
Send the column headings and a redacted example. We can help you choose the right workflow.
Ask for setup help